When we started the game the PCs arrived to find the aftermath of a battle. There were several Orcs dead beside the road, they will later discover many more dead Orcs that were tossed over the keep into a crevise. Six guards lay dead inside and everyone was a bit suspicious. The suspicion was offset by the fact that everyone in the party was so young.

• General attitudes: The soldiers generally have the attitude that the Castellan, although not a god, is the next thing to it and the Sergeant of the Guard is her direct disciple. Saying anything bad about either can land you in hot water very rapidly. The Sergeant can be one of the soldiers, but whenever he speaks ex cathedra his word is taken as if it had been said by the Castellan. "The Old Lady wouldn't like that..."
• 9. Provisioner Guinalis the Provisioner is a thin man of 30 years who makes most of his money selling provisions to the keep. He has a rather annoying habit of invading your space when he talks to you, commonly bargaining from within 1 foot and touching purchasers shoulders or holding an arm (roleplay it). He is scrupulously honest. He will start bargaining for things that must be transported in (food, decent weapons, etc) at twice the price listed in the PHB and will never go lower than 50% over base. For things found (orcish weapons, things from merchants useless to him) he will usually start at 20% under listed price and drop to a minimum of 50% of list. Don't figure it, just estimate on the fly. He has no compunction about suggesting things. "I know you are a mage, but a little armour would help keep you alive. It's just leather. I'd hate to see the next band of raiders carrying your head on a stick."
• 15. Taverner Talian the Taverner is short (5'4") fat and balding. He will not serve anyone he thinks is a mage anything stronger than watered wine, he is very apologetic about this but he had a cousin who lost a roof to a drunken mage. He is also adamant about no mages casting spells in his tavern, however, he has a weakness, he loves minor illusions and would love to see an illusionary tiny dragon fly around his store. He will also give free meals to mages who can do big impressive things, outside.
• 18. Sergeant of the Guard The Sergeant is not the only sergeant in the keep, he just happens to be the senior enlisted. Where the CO (Commanding Officer) is the father to all the military personel, The Sergeant is mother. He makes sure everyone is where they are supposed to be doing what they are supposed to be doing. If a soldier has problems they can't solve on their own the sergeant is where they take them. Not to say the sergeant isn't stern, he takes it as a personal failure if anyone has to go in front of the "Old Lady", but at least he is approachable. He also seems to have a knack for knowing when someone is not doing what needs to be done.
• 27. Castellan Merbirien, Despite her 45 years the Castellan is an attractive black haired women of about 5'10" and 150 pounds. There are a few gray hairs starting to show. She tends to think adventurers, especially young ones, should either join the military or go back to civilization and do something safer. She has had several young groups go through and more often than not disappear forever. She is kept rather busy with the business of the keep but will almost always take time out to have a talk with, and size up, any group out to make their fortunes and a name for themselves. Since she knows most of what is going on in the surrounding area she may direct a party to what she thinks is a relatively low risk mission. She will not hesitate to send several men-at-arms to ensure small or weak parties survive in her area of command. (IE, a weak party may have some NPC help). She will also not hesitate to send a detachment to clean out any areas of significant resistance discovered by the PCs. Note that PCs do not get experience or treasure for this, the soldiers keep 50% of loot to themselves the rest is split among the officers. If the PCs are significantly involved they will be cut in for part of the enlisted mens 50%.